We want you to be happy with Warm Echoes. If it's not the right fit, here's how refunds work.
If your storyteller hasn't started recording yet, you can get a full refund within 30 days of purchase. No questions asked.
If your storyteller has started recording but you're not satisfied with the experience, contact us within 30 days. We'll review the situation and offer a fair resolution, which may include a partial refund or additional support to improve the experience.
After 30 days, we generally cannot offer refunds. However, if something has gone genuinely wrong, please reach out. We'll always try to make it right.
If you receive a full refund, we'll delete the storyteller's account and all associated data (recordings, transcripts, Memory Page) within 7 days, unless you ask us to keep it. If you received a partial refund, your data stays unless you request deletion.
Last updated: April 2026
